Recently a Tik Tok video of a Spirit Airlines flight attendant went viral. The video captures a preflight briefing aboard a flight to Los Angeles International Airport (LAX). During the briefing, the flight attendant being filmed gives a short speech in which she complains about and makes fun of Spirit Airlines.
A workers complaint
Most people can find something to complain about regarding their employer. Many even vocalize these criticisms. However, most people will only vocalize these criticisms with friends or coworkers rather than with customers, which is precisely what this flight attendant did on this Spirit Airlines flight. In the video posted by @cali.style.trucking, which has gone viral and received over 26,000 likes, a flight attendant repeatedly criticizes and complains about her employer.
The flight attendant’s complaints appear to have been made with a bit of humor as she complained about Spirit charging passengers for any and all additional services. In the video, the flight attendant states,
“No, we do not have sockets for you to charge up your phones because if we did, we will charge you,”No we do not have blankets for you because if we did, this is Spirit and we will charge you.”No your seats do not recline. If they did, again, this is Spirit and we will charge you,”
The flight attendant went on to complain about the airline and how there are other services that the airline does not offer, but if it did, it would require airline staff to charge the passengers for these services. She later stated that if she could, she would give passengers all available additional services for free.
The reaction to the video has been mixed, with many viewers leaving comments regarding the post. Many have stated that they agree with the flight attendant and that Spirit Airlines is intentionally trying to milk its customers for money. Some said she should receive a promotion for being down-to-earth and honest with passengers. Others believe that she will likely be fired or receive some form of disciplinary action for the PA announcement. Simple Flying has reached out to Spirit Airlines concerning the video. This article will be updated once a response has been received.
Photo: Denver International Airport
Understanding ultra-low-cost carrier operations
Ultra-low-cost carriers, or budget carriers, have grown substantially in popularity worldwide over the past few decades. These airlines do their best to offer the lowest ticket prices possible. They do so to promote an increase in ticket sales. While it is nice to book a flight for a substantially lower price than one would with a major carrier, there are some drawbacks. These include less comfortable seats. One way the airlines reduce ticket costs is by installing less comfortable seats with minimal legroom, so they can install a higher number of rows enabling it to carry more passengers per flight.
Photo: Vincenzo Pace | Simple Flying
Another thing they do to reduce ticket costs is charge for all food and beverage services. Most major airlines will include complimentary food and beverage services on every flight. Ultra-low-cost carriers such as Spirit offer these services but for a price. These budget carriers also charge for bags. Most major carriers permit passengers to carry one personal item and one carry-on with them aboard the plane free of charge. Budget airlines will typically only allow one personal item, which must fit specific size parameters, per person to come aboard free of charge. Any additional luggage, such as carry-on items, must be purchased before boarding.
This policy tends to be the most upsetting to passengers, especially since gate agents will stop passengers from boarding with a carry-on that does not qualify as a personal item. When this happens, passengers are generally charged a hefty fee. Frontier Airlines recently took some heat on social media after announcing that it gives its gate agents bonuses for handing out these fees. While these additional costs can make the airline appear cheap and greedy, many policies are in place so that ticket prices can remain low for customers.
What do you think of this video? Let us know in the comments below.
Source: Daily Star, Daily Mail
Photo: Vincenzo Pace | Simple Flying
- IATA/ICAO Code:
- Airline Type:
- Ultra-Low-Cost Carrier
- Hartsfield-Jackson Atlanta International Airport, Chicago O’Hare International Airport, Dallas/Fort Worth International Airport, Detroit Metropolitan Wayne County Airport, Houston George Bush Intercontinental Airport, Harry Reid International Airport, Miami International Airport, Orlando International Airport, Fort Lauderdale-Hollywood International Airport, Atlantic City International Airport
- Year Founded:
- Test Christie
- United States
- Loyalty Program:
- Free Spirit